Monzic Solutions Ltd ("Monzic", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and protect your data when you use our website or services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As the data controller, Monzic Solutions Ltd is responsible for the personal data you provide through our website and systems.
By using our website or submitting information, you agree to the practices outlined in this Privacy Policy.
We may collect and process the following types of personal data:
Information you submit to request a personalised document (e.g. name, email address, relevant form data)
Contact details used for communication (e.g. email address)
Technical data such as your IP address, browser type, and session activity (via cookies or analytics)
Order details, transaction references, and payment confirmations (handled by third-party processors)
We do not collect or store:
Financial or credit reference data
Any sensitive or special category data unless explicitly provided for document generation
We process your data to:
Generate and deliver custom digital documents based on your submitted information
Manage orders and payments securely
Respond to support requests or enquiries
Monitor site performance and improve our services
Comply with applicable laws and prevent misuse or abuse of our platform
We may share your information only when necessary:
With trusted third-party processors (e.g. Stripe, Mollie) to manage payments
With service providers involved in delivering documents or email communications
If legally required, with law enforcement or regulatory authorities
We do not sell or share your personal information for third-party marketing.
Your data is securely stored in the UK.
In some cases, our service providers (e.g. analytics or payment processors) may process data outside the UK or EEA. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data.
You have the right to:
Access your personal data
Correct any inaccuracies
Request deletion of your data (where legally permitted)
Request portability of your data to another provider
Withdraw consent (where processing is based on consent)
Object to certain types of processing
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
To exercise any of these rights, please contact us via our contact page.
Our website may contain links to external sites. We are not responsible for their privacy practices and recommend reviewing each site’s individual policy.
We may update this Privacy Policy to reflect legal, operational, or service changes.
The most recent version will always be available on this page.
Last updated: 5 May 2025
Policy version: 1.0
We use secure server environments and trusted third-party providers for sensitive operations such as payment processing. We do not store card information. Data is encrypted where appropriate and access is restricted to authorised personnel only.